Job: Loan Operations Manager

The Loan Operations Manager must have a working knowledge of loan operations, exceptional leadership and management skills, the ability to achieve departmental goals as defined by management, and assist in the formulation, recommendation and implementation of company operations policies. The incumbent must have a strong commitment to providing outstanding operational support services to both internal and external customers.

Primary Responsibilities

The primary responsibilities of the Loan Operations Manager are to provide quality operational support services, develop and train employees, and manage the day-to-day functions of the Loan Operations department. The primary duties of the Loan Operations Manager are:

1. Monitor performance to ensure productivity levels within established standards.

2. Ensure compliance with regulations, Bank policies and procedures, and safety and security procedures.

3. Monitor daily production to ensure that all tasks are completed within prescribed time limits.

4. Evaluate employee performance and provide counseling and guidance as necessary.

5. Set departmental goals that are measurable in terms of improved productivity, expense control,and operating efficiency.

6. Prepare management reports which communicate the effectiveness of the department in terms of volumes processed, deadlines met, FTE utilization.

7. Evaluate technology and equipment and make recommendations to improve productivity and reduce operating expenses.

8. Recruit, train, develop and retain a highly proficient operations processing staff.

9. Maintain a working understanding of all products and services sold by the bank.

10. Keep informed of industry developments and trends which affect bank loan operations through trade or other publications and outside visits and meetings.

11. Resolve more complex work problems and fill in and assist as necessary.

12. Produce timely and accurate detailed reports.

Secondary Responsibilities

Other duties or responsibilities that may be designated to the Loan Operations Manager are:

1. Set benchmark for all measurable processes.

2. Develop departmental goals and objectives, and set individual goals and objectives.

3. Make adjustments, corrections, and changes to the files as needed.

4. Other duties as designed by management.

5. Manage all ongoing software implementations and upgrades.

6. Act as the single point of contact for M&A activity regarding Loans and Loan Operation.

Expectations regarding performance

The following minimum requirements are expected for the Loan Operations Manager:

1. Provide quality operational support service to both internal and external customers within prescribed time limits.

2. Ensure compliance with banking regulation, and Loan Operations operating policies and procedures.

3. Manage Loan Operations:

supervise employees with fairness and respect, provide training in all aspects of their jobs, offer appropriate feedback, take steps to eliminate unacceptable behavior

ensure adherence to departmental policies and procedures

control costs and operating losses

ensure facilities and equipment are properly maintained

ensure credit and operational procedures are adhered to

4. Meet the goals and objectives set by management.

Required Skills and Experience

1. College Degree

2. Minimum 5 years of Loan Operations Management experience

3. Experience at institutions > $4 Billion

5. In-depth M&A experience

6. Wide exposure to all types of loans